I have struggled to get my head around the effect of ecosystems within the healthcare system, it is so complex.
In recent weeks, I have recognized the barriers and opportunities around the challenges of building ecosystems for health services, to deliver real change within our healthcare and its management.
To help me, I have found some excellent observations to gain this deeper appreciation of the complexities involved. The links are shown at the bottom of this post.
This is my opening summary to relate my understanding of how ecosystem designs might help change this vital sector of our economies.
The first starting point is that the patient themselves have to become the center of any future healthcare system, based on ecosystem solutions. Why? Firstly, the patient or customer increasingly will be demanding and expecting personalized treatment and want to be in a position to shop around to achieve this. Secondly, they are expecting and wanting to be part of a controlled method and have the choice of advice and care delivery more than ever. Thirdly, they will shop for quality and cost as the cost models will increasing look for this personalization to determine the premiums. The final customer will be central to drive the change and the providers of ‘services’ keen to reposition themselves as responsive to this ‘need’